Koi Wealth Customer Support
Find help with your account, subscription, billing, privacy, and Koi Wealth features.
Account and sign-in
Get help accessing your account, updating your profile, or completing onboarding. Sign in to your account.
Subscription and billing
View your plan, renewal date, invoices, payment method, or cancellation options in account settings.
Privacy and data
Learn how information is handled or request access, correction, export, or deletion in our Privacy Policy.
Frequently asked questions
How do I cancel my subscription?
Sign in, open Settings, and select Manage Billing. You can cancel through the secure Stripe billing portal. Your access continues through the end of the paid billing period.
Why can’t I access a paid feature?
Confirm that you are signed into the account used at checkout and that your subscription is active. Payment failures or an expired subscription may temporarily restrict paid features.
How do I update or remove my financial data?
You can update financial details from the relevant dashboard sections. For an account export or deletion request, sign in and use the support option in Account Settings.
Is Koi Wealth financial advice?
No. Koi Wealth provides financial-intelligence software and educational, AI-generated guidance. Consult qualified financial, investment, tax, or legal professionals before making decisions.
Still need help?
Sign in and open Account Settings for secure, account-specific support. Never send passwords or complete payment-card details.